Level 2 Award in Business and Administration

Who is it for?

This Level 2 qualification would suit those employed in secretarial and office administration environments.

What is it about?

To achieve the full qualification learners will have to complete a minimum of 9 credits*

This will include two mandatory units:

• Work in a business environment (2 credits)
• Communicate in a business environment (3 credits)

Plus a minimum of 4 credits from the optional units below:

Work Responsibilities

• Manage own performance in a business environment (2)
• Improve own performance in a business environment (2)
• Solve business problems (4)
• Work with other people in a business environment (3)

Document Production

• Produce documents in a business environment (4)
• Prepare text from notes (3)
• Prepare text from notes using touch typing (40 wpm) (3)
• Prepare text from shorthand (60 wpm) (8)
• Prepare text from recorded audio instruction (40 wpm) (4)

Events and Meetings

• Support the organisation of an event (2)
• Support the co-ordination of an event (3)
• Support the organisation of business travel or accomodation (3)
• Support the organisation of meetings (4)

Communications

• Make and receive telephone calls (3)
• Use electronic message systems (1)
• Use diary systems (3)
• Take minutes (4)

Customer Service

• Handle mail (3)
• Provide reception services (3)
• Meet and welcome visitors (3)

Manage Information and Data

• Organise and report data (3)
• Research information (4)
• Store and retrieve information (3)
• Archive information (2)
• Support the management and development of an information system (7)

Business Resources

• Use office equipment (4)
• Maintain and issue stationary stock items (3)

Innovation and Change

• Respond to change in a business environment (3)

Health, Safety and Security of People, Premises and Property

• Use occupational and safety quidelines when using keyboards (2)

* other restrictions apply and learners will be guided by their assessor when choosing their optional units.

What are the benefits?

The overall objective of this Business and Administration qualification is to provide an opportunity for the learners to learn new administrative skills by working through the appropriate units which are relevant to their responsibilities.