Level 3 Diploma in Business and Administration

Who is it for?

This Level 3 qualification is aimed at experienced administration, back office and clerical personnel. Learners can choose from a bank of optional units which show their ability to negotiate, supervise, manage and contribute to the running of an office.

What is it about?

To achieve the full qualification learners will have to complete a minimum of 40 credits*

This will include four mandatory units:

• Manage own performance in a business environment (3 credits)
• Evaluate and improve own performance in a business environment (3 credits)
• Work in a business environment (4 credits)
• Communicate in a business environment (3 credits)

Plus a minimum of 14 credits from Group B and an additional 13 credits from either Groups B or C below:

Group B

Work Responsibilities

• Solve business problems (4)
• Work with other people in a business environment (3)
• Contribute to decision making in a business environment (3)
• Negotiate in a business environment (5)
• Supervise a team in a business environment (6)

Business Support Services

• Supervise an office facility (5)

Project Management

• Contribute to running a project (5)

Document Production

• Produce documents in a business environment (4)
• Prepare text from notes (3)
• Prepare text from notes using touch typing (40 wpm) (3)
• Prepare text from shorthand (60 wpm) (8)
• Prepare text from recorded audio instruction (40 wpm) (4)
• Design and produce documents in a business environment (4)
• Prepare text from notes using touch typing (60 wpm) (4)
• Prepare text from shorthand (80 wpm) (8)
• Prepare text from recorded audio instruction (60 wpm) (4)

Events and Meetings

• Support the organisation of an event (2)
• Support the co-ordination of an event (3)
• Support the organisation of business travel or accomodation (3)
• Support the organisation of meetings (4)
• Plan and organise an event (4)
• Co-ordinate an event (4)
• Plan and organise meetings (5)
• Organise business travel or accomodation (5)
• Evaluate the organisation of busines travel or accomodation (2)

Communications

• Use electronic message systems (1)
• Use diary systems (3)
• Take minutes (4)
• Develop a presentation (3)
• Deliver a presentation (3)

Customer Service

• Handle mail (3)
• Provide reception services (3)
• Meet and welcome visitors (3)
• Deliver, monitor and evaluate customer service to internal customers (3)
• Deliver, monitor and evaluate customer service to external customers (3)
• Use customer service as a competitive tool (8)
• Monitor and solve customer service problems (6)

Manage Information and Data

• Organise and report data (3)
• Research information (4)
• Store and retrieve information (3)
• Archive information (2)
• Support the management and development of an information system (7)
• Support the design and development of an information system (7)
• Monitor information systems (7)
• Analyse and report data (6)
• Design and develop an information system (7)
• Manage and evaulate an information system (6)

Business Resources

• Use office equipment (4)
• Maintain and issue stationary stock items (3)
• Order products and services (5)
• Agree a budget (4)
• Manage budgets (5)

Innovation and Change

• Respond to change in a business environment (3)
• Contribute to innovation in a business environment (4)
• Contribute to innovation in a business environment (6)
• Plan change for a team (6)

Specialised Business Support Services - Human Resources

• Administer human resources records (3)
• Administer the recruitment and selection process (4)

Specialised Business Support Services - Parking

• Administer parking and traffic challenges, repreentations and civil parkiong appeals (9)
• Administer statutory parking and traffic appeals (9)
• Administer parking and debt recovery (9)
• Administer parking dispensations (4)

Specialised Business Support Services - Education

• Provide administrative support in schools (8)

Specialised Business Support Services - Legal

• Administer legal files (7)
• Build case files (4)
• Manage case files (5)

Group C

Health, Safety and Security of People, Premises and Property

• Use occupational and safety quidelines when using keyboards (2)

IT

• Bespoke software (3)
• Data management software (3)
• Database software (4)
• Improving productivity using IT (4)
• IT security for users (2)
• Presentation software (4)
• Set up an IT system (4)
• Spreadsheet software (4)
• Using collaborative technologies (4)
• Website software (4)
• Word processing software (4)
• Bespoke software (4)
• Data management software (4)
• Database software (6)
• Improving productivity using IT (5)
• IT security for users (3)
• Presentation software (6)
• Set up an IT system (5)
• Spreadsheet software (6)
• Using collaborative technologies (6)
• Website software (5)
• Word processing software (5)

Leadership and Management

• Manage physical resources (3)
• Manage the environmental impact of work activities (5)
• Provide leadership and direction for own area of responsibility (5)
• Support learning and development within own area of responsibility (5)
• Develop working relationships with colleagues and stakeholders (4)

* other restrictions apply and learners will be guided by their assessor when choosing their optional units.

What are the benefits?

The overall objective of this Business and Administration qualification is to develop skills, knowledge and confidence. It also provides valuable recognition for meeting high standards in the workplace.