Level 2 Certificate in Business and Administration

Who is it for?

This Level 2 qualification would suit those employed in secretarial and office administration environments.

What is it about?

To achieve the full qualification learners will have to complete a minimum of 21 credits*

This will include four mandatory units:

• Manage own performance in a business environment (2)
• Improve own performance in a business environment (2)
• Work in a business environment (2 credits)
• Communicate in a business environment (3 credits)

Plus a minimum of seven credits from Group B and five credits from Group C below:

Group B

Work Responsibilities

• Solve business problems (4)
• Work with other people in a business environment (3)

Project Management

• Contribute to running a project (5)

Document Production

• Produce documents in a business environment (4)
• Prepare text from notes (3)
• Prepare text from notes using touch typing (40 wpm) (3)
• Prepare text from shorthand (60 wpm) (8)
• Prepare text from recorded audio instruction (40 wpm) (4)
• Design and produce documents in a business environment (4)
• Prepare text from notes using touch typing (60 wpm) (4)
• Prepare text from shorthand (80 wpm) (8)
• Prepare text from recorded audio instruction (60 wpm) (4)

Events and Meetings

• Support the organisation of an event (2)
• Support the co-ordination of an event (3)
• Support the organisation of business travel or accomodation (3)
• Support the organisation of meetings (4)
• Plan and organise an event (4)
• Co-ordinate an event (4)
• Plan and organise meetings (5)

Communications

• Make and receive telephone calls (3)
• Use electronic message systems (1)
• Use diary systems (3)
• Take minutes (4)
• Develop a presentation (3)
• Deliver a presentation (3)

Customer Service

• Handle mail (3)
• Provide reception services (3)
• Meet and welcome visitors (3)
• Deliver, monitor and evaluate customer service to internal customers (3)
• Deliver, monitor and evaluate customer service to external customers (3)

Manage Information and Data

• Organise and report data (3)
• Research information (4)
• Store and retrieve information (3)
• Archive information (2)
• Support the management and development of an information system (7)
• Support the design and development of an information system (7)
• Monitor information systems (7)
• Analyse and report data (6)

Business Resources

• Use office equipment (4)
• Maintain and issue stationary stock items (3)
• Order products and services (5)
• Agree a budget (4)

Innovation and Change

• Respond to change in a business environment (3)
• Contribute to innovation in a business environment (4)

Specialised Business Support Services - Human Resources

• Administer human resources records (3)
• Administer the recruitment and selection process (4)

Specialised Business Support Services - Parking

• Administer parking dispensations (4)

Group C

Health, Safety and Security of People, Premises and Property

• Use occupational and safety quidelines when using keyboards (2)

IT

• Bespoke software (2)
• Data management software (2)
• Database software (3)
• Improving productivity using IT (3)
• IT security for users (1)
• Presentation software (3)
• Set up an IT system (3)
• Spreadsheet software (3)
• Using collaborative technologies (3)
• Website software (3)
• Word processing software (3)
• Bespoke software (3)
• Data management software (3)
• Database software (4)
• Improving productivity using IT (4)
• IT security for users (2)
• Presentation software (4)
• Set up an IT system (4)
• Spreadsheet software (4)
• Using collaborative technologies (4)
• Website software (4)
• Word processing software (4)

* other restrictions apply and learners will be guided by their assessor when choosing their optional units.

What are the benefits?

The overall objective of this Business and Administration qualification is to provide an opportunity for the learners to learn new administrative skills by working through the appropriate units which are relevant to their responsibilities.