Conflict Resolution

Who is it for?

Our course is for managers, supervisors, team leaders or anyone who struggles to consistently obtain positive outcomes from conflict situations. Equally useful for more experienced managers who would like to pick up new techniques for dealing with communication failure or personality clashes.

What is it about?

Conflict is not necessarily a bad thing. However, the way that individuals and organisations deal with it (or fail to deal with it) often is. Our course is designed to give you a positive approach to managing resolving and, where appropriate preventing conflict.

What will I get out of it?

By the end of our course you will be able to:

• understand the main reasons why conflict occurs
• demonstrate positive ways to promote change and collaboration
• identify and deal with behaviours which trigger and escalate conflict
• confidently confront people in a way that minimises defensiveness and hostility
• techniques to control your own anxiety, anger and fear in a conflict situation to build trust and respect